Refund and Returns Policy

Business Name: BrigAgency LLC
Website: https://brigagency.cfd
Email: info@brigagency.cfd
Phone: 916-471-8933
Address: 2407 Yreka Ave, Sacramento, CA 95822, USA
Niche: Water Bottles

1. Overview

At BrigAgency.cfd, customer satisfaction is our top priority.
We strive to offer high-quality water bottles designed for convenience, durability, and everyday use.
This Refund Policy explains how returns, replacements, and refunds work when shopping with us.

By placing an order, you agree to the terms outlined below.

2. 30-Day Return Window

We accept returns and refund requests within:

📅 30 days from the date the product is delivered

To be eligible for a return:

• Items must be unused and in new condition
• Original packaging and accessories must be included
• Proof of purchase (order number or receipt) is required

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Used water bottles
• Items damaged by misuse, drops, or improper care
• Missing essential parts or accessories
• Gift cards
• Clearance or final sale items
• Digital content (if applicable)

4. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product
• A defective water bottle
• The wrong item

Please contact us within 7 days of delivery.

Include:

• Order number
• Photos or videos showing the issue
• A brief description of the problem

Once approved, we will offer:

• A free replacement, or
• A full refund

In most cases, you do NOT need to return the defective item unless requested.

5. Change of Mind Returns

If you simply change your mind:

• You may return eligible items within 30 days
• Return shipping costs are the customer’s responsibility
• Refund will be issued only after inspection and approval

Returned items must be in unused, new condition.

6. Refund Processing

After we receive and approve your return:

• Refunds are issued to the original payment method
• Processing time: 3–7 business days
• Banks or payment providers may require additional time

If you don’t receive your refund after 10 business days, please contact us.

7. Order Cancellations

You may request cancellation within 12 hours of placing your order.
Once processing or shipping begins, cancellations cannot be guaranteed.

8. Shipping Fees

• Original shipping costs (if any) are non-refundable
• Customer is responsible for return shipping costs unless the item was defective or incorrect

9. Lost or Stolen Packages

If your package is marked “Delivered” but you didn’t receive it:

• Check with neighbors or your local post office
• Contact the shipping carrier

BrigAgency LLC is not responsible for stolen or missing packages after delivery but may assist you with filing a claim.

10. How to Request a Return or Refund

To initiate a return or request help, contact us:

📧 info@brigagency.cfd
📞 916-471-8933

Include:

• Full name
• Order number
• Reason for return
• Photos/videos (if applicable)

Our support team typically responds within 24–48 business hours.

11. Updates to This Policy

We may update this Refund Policy from time to time.
Any changes will be posted with a new effective date.